Return And Refund Policy
CUSTOMERS' RETURN & REFUND POLICY
We have 2 days return policy :
If the client is unhappy with the purchase, They can send us a return request via whatsapp at +91 98365 71661 within 2 days of receiving the package. after analysing the valid reasons for the return. if satisfied Mon Amaar team will approve the return and client needs to return back the product within 2 days from approval of Mon Amaar.
Mon Amaar will arrange a reverse pick-up from your place, reverse pick up may not be available in selected pin codes / If Return Pickup is not happening for any reason, in that case customer needs to return the product within 2 days of delivery. We would not be able to process any request after 2 days from the date of receipt of the product.
If the return is due to a mistake on our side (incorrect item supplied, damaged / defective goods), we will replace the item or refund the entire invoice amount, whichever is preferred by the client.
Note - Parcel Opening Video is mandatory for Damaged Product or Wrong product Received Complaints.
If a client wants a refund, the processing of refund will begin once when we receive the product on hand and validate the return. If the product is not in proper folding's or crushed there may be rejection in return and we will not be able to process the refund, same product will be shipped back to customer again!
In Case of Exchange -We will arrange return courier for pick up. After return courier pick up only, The new piece will be despatched.
We will despatch one by one for the multiple quantity order/s on cash on delivery.
If any customer rejects Cash on delivery order after shipping without prior intimation, Mon Amaar may ask for some small token advance for the next orders.
We don't have any open delivery system. Its Our Soul request to our customers not to request delivery person for open delivery.
The consumer accepts not to appeal Mon Amaar judgment and to accept Mon Amaar decision on return decision, that is, whether the product is valid for return or not. Returns that are not valid will be returned to the client, and the client will be placed on a no-purchase list in the future. Refusing to accept COD orders on several occasions may result in the COD service being disabled without warning. If a client returns more than 30% of the supplied items on several occasions, the customer will be informed that future orders will be non-cancellable and non-returnable. Following that, all future orders will be handled under the same terms.
Unused, unworn, unwashed, and undamaged items must be returned. BOPP bags, tags attached to garments (tags should be attached to the product in its original condition; if tags are unattached or cut from the product in any way, the return or exchange will not be accepted), boxes or tamperproof bags, and all other items received by the customer will only be accepted in their original packaging. Any item(s) that are damaged, dirty, changed, or are not in their original state will not be accepted and will be returned to the client.
No returns, refunds or exchanges will be accepted for the following items:
- Personalized products/services customized to your specifications
- Returns and exchanges are not permitted on items that are expressly stated as non-returnable or non-exchangeable.
- Any products that were damaged by the customer are not returnable or exchangeable.
- Once Exchanged Product can't be Returned / Refunded
The following are a list of customer losses:
- Tags are removed
- The items have a strong body odor.
- Packaging is lost.
- The item that is being washed or dry-cleaned.
The following procedures apply to refunds:
All payments will be processed within four working days and will only be paid via NEFT. Payments received by COD will be refunded through Mobile Wallets like GPay , PhonePe or Bank A/C transfer
If you need to cancel an order, please do so within 24 hours after placing it by sending a whatsapp message @ +91 7980316665 or @9836571661
We will return the whole amount to the card used for payment if you cancel your order within 24 hours.
After 24 hours after making the order, no cancellation requests will be accepted.
The consumer undertakes not to appeal Mon Amaar decision and to accept Mon Amaar’s decision on the cancellation.
CANCELLATIONS BY MON AMAAR
Please note that there may be certain orders that we are unable to accept/fulfill and can be cancelled. We reserve the right at our sole discretion to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include but are not limited to limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged the said amount will be reversed back in your Card Account. The customer agrees not to dispute the decision made by Mon Amaar and accept Mon Amaar’s decision regarding the cancellation.
By using or making a purchase on our website customer agrees to abide by our policies terms & conditions.
All disputes are subject to Kolkata jurisdiction only
Thank you for your time and consideration, Happy Shopping!